Refund Policy

Effective Date: [01-10-2024]

Refund Policy

1. Scope This refund policy applies to all transactions conducted directly between vendors and customers on our platform.

2. Vendor Responsibilities

• Vendors must clearly state their refund terms, including conditions for returns, time frames, and any applicable fees.
• Vendors are responsible for ensuring their refund policies comply with local laws and regulations.

3. Customer Responsibilities

• Customers must return items in their original condition and provide any required documentation.
• Customers should contact the vendor directly to initiate a refund request.

4. Communication Channels

• Vendors must provide clear contact information for refund inquiries.
• Vendors are expected to respond to refund requests within 2 days maximum

5. Dispute Resolution

• In case of disputes, customers and vendors should attempt to resolve the issue directly.
• If a resolution cannot be reached, the platform will take immediate actions with related parties.

6. Platform Support

• Our platform provides guidelines to ensure vendors adhere to their stated refund policies.
• We encourage both vendors and customers to follow these guidelines to maintain a trustworthy marketplace.

7. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at contact@strollit.com